contact us


We love hearing from our customers. All communication is handled by Equator staff on site, and never outsourced


Call us on below number. Our timings are 9:00 AM – 5:00 PM


Email us & we will reply within 2-3 days


How do I track my order?

To track your order, check your email for the shipping confirmation. We provide a tracking ID and link, allowing you to monitor your coffee’s journey from our roastery to your doorstep.

Orders typically ship within 1-2 business days. Standard delivery times range from 3-7 business days based on your location. During checkout, you can view the estimated delivery date.

If you’ve received an incorrect order, please contact our customer support at [email protected]. Alternatively, you can use our “Contact Us” form on the website. We’ll swiftly assist you in resolving the issue.

If you receive a damaged or inaccurately fulfilled order, we encourage you to promptly reach out to our customer service team. While we regret that we are unable to replace perishable items, we are committed to swiftly addressing any concerns within the initial 30 days of your purchase.